As a hotel receptionist, your job isnt only to greet guests but also to make them feel welcome. At a hotel guest receptionist sentences in english. English for the world of work lesson plan tourism hotel. Being the prime interface between the hotel services and the guests. If youre new to french, use this dialogue between a student and a receptionist at a hotel to learn new vocabulary words. This exercise is for hotel concierges, bellhops, reception desk workers, managers, etc. Suggest tactics for communicating with ease over the telephone and in person. Hotel dialogues in english reservation, checkin, checkout. Some will be business guests, others will be tourists and visitors. An office worker employed chiefly to receive visitors and answer the telephone.
A receptionist at the hotel said there was a record of the earl staying that night. Fifty receptionists working at boutique hotels in the sukhumvit area were given a questionnaire asking about their use of english language to communicate with hotel customers. English for the world of work lesson plan tourism hotel services high school colegiul economic costin kiritescu, bucharest level intermediate area tourism hotel services authors mihai florea, cristina blanaru, alina tanase, camelia pavel, irina ghelmeci, liviu cristian banisor time 50 minutes. A curriculum vitae template that we provide for you to download below certainly follows accurate guidelines in writing a receptionist cv here are guidelines on how you should go about your receptionist cv. Hotels, restaurants, airports and airlines all have specialized language requirements that the worksheets below aim to cover in an instructive and entertaining fashion. As a receptionist you are an important member of the company you work for. Englishesl for working in a hotel talking with guests. In this lesson, you will learn some helpful phrases for being a receptionist or any other customer service job. By definition, a receptionist is the first person to be seen by a visitor to any business. Required skills for a receptionist job can vary based on the industry, but some are common to most companies. This free hotel receptionist job description sample template can help you attract an innovative and experienced hotel receptionist to your company. This study sought to determine the english skills that front office staff need, the problems, and the specific requirements with regard to using english as.
Hotel conversation between the receptionist and customer. These interview guides list the type of interview questions asked in a job interview for a hotel receptionist. What are the following people responsible for in a hotel. Home english vocabulary spa fitness gym workout massage vocabulary and dialogs. Working in the hotel industry can help you find excellent job opportunities all over the world. Linguatv offers an awardwinning english course available online and for smartphone and tablets android and ios which is designed for english learners.
Dialogues at a hotel in english about making reservations. The language focus is on words and phrases you can use at hotel receptions and the lesson includes 20 of the most common questions asked in hotels. Flash on english for cooking, catering and reception. Mar 01, 2020 working as a clerk in a retail setting, or a call center will give you the customer service experience that you need to become a hotel receptionist. This study intended to answer the following questions. Hotel front office english dialogues free hotel management. When you arrive at a hotel, you must checkin at the reception or front desk. English for instance, is the most important language used for communication, and proficiency in english will enable thai staff to provide highquality service to hotel guests. In that process, today, we have shared few real life hotel front office conversations. Here you will find typical conversations that deal with making reservations, checking in and also checking out. What to ask at a hotel as guest and as receptionist learning english. Hotel receptionist amy taylor, 19, is using the gym to train for the race. If you are new in this industry or a hotel or restaurant management student who wants to. English vocabulary for arrivingchecking in at a hotel.
Receptionists are often the first employee that the public or customer has contact with. Make sure that you write about how passionate you are about the job responsibilities that they have posted. Dear readers, you have already noticed that we are publishing few real life hotel conversations. Practice the dialogue with a friend so you can feel more confident the next time you leave a message. If you are new in this industry or a hotel or restaurant management student who wants to have a decent career in hospitality field, then you. This is an example of telephone conversation in front office. We make the hiring process one step easier by giving you a template to simply post to our site. Give clear guidelines for presenting a professional image. Receptionists definition of receptionists by the free. Online certification hotel industry english alison. One of the hotel receptionists crosses the bar wearing jade green chiffon, her midriff exposed. Provide answers to questions, resolve complaints, and maintain a cheerful, positive and professional attitude when dealing with customers.
Here, we will learn useful phrases and vocabulary that will help us to have a conversation about fitness and spa related topics. English for working in a hotel managementreception. It is the first point of interaction between the hotel and the guests. And as english is spoken in most hotels in the world, it is important to know and understand phrases that will be used in. Why not teach english in the most desirable settings in the tefl industry. A receptionist sometimes referred to as an administrative assistant is someone who performs various administrative tasks, including answering telephones and giving information to the public and customers. Easy english conversations at the reception counter. Chances are, plenty of your guests will speak english. The needs of english language skills among receptionists. Make sure to add requirements, benefits, and perks specific to the role and your company. Learn this dialogue with a dental receptionist to practice english. She took a job as a hotel receptionist, but her fitness suffered.
Review these expressions and read the sample conversation. Easy english conversations index this is a typical easy english conversations at the reception counter. Watch a video and answer questions about the riccarton village inn grammar. I have a reservation for a single room for three nights. Hotel front office english dialogues hospitalitytraining. Why did you choose receptionist as your career out of many others. This english course first teaches the steps involved in checking a guest into a hotel. Speaking skills at the hotel in this weeks premier skills english podcast, jack tells rich about a bad hotel experience. A collection of english esl worksheets for home learning, online practice, distance learning and english classes to teach about hotel, hotel. Receptionist and a customer telephone conversation exercise. A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel.
Attract the attention of a human resources manager with this hotel receptionist cv template that shows off all of the hospitality skills of a potential employee. Checking hotel guests in and out in english english for. Receptionist a free english exercise to learn english. The majority of vocabulary will be about what happens when you arrive at the hotel. Front desk and receptionist skills course business training. For all you hotel receptionists, here are the most commonly used expressions youll need to communicate with your international guests. There are hotels in english speaking countries and non english speaking countries. Working in the hotel industry you will come across many types of travellers.
Dialogue between a hotel receptionist and a person making an enquiry over the telephone and then booking a room. This is a typical easy english conversations at the. It includes gap fill, true or false statements and paragraph titles. Understanding and communicating in english is essential for any students wanting to pursue a career in the tourism and hospitality industries.
Hotel checkins and checkouts are extremely important responsibilities for hotel receptionists, as they are the guests first and last interaction with hotel staff. If you found these hotel dialogues in english interesting or. Hotel dialogues in english reservation, checkin, check. English for hotels is designed to help train the following hotel staff. A receptionist is a businesss gatekeeper, and might also assume some secretarial tasks. English for hotel employees reception desk, bellhops, etc. Visit payscale to research hotel receptionist hourly pay by city, experience, skill, employer and more. Below are some typical dialogues between a hotel receptionist at the grand woodward hotel and a guest. When clients enter your business for the first time, the person to greet them when they enter the office is the receptionist. Receptionists create the first impression that a client has of your business, whether its good or bad. Fluentu is an online immersion platform that takes realworld videos and turns them into personalized english lessons that means you can learn vocab and phrases from videos like afternoon tea at the dorchester, las vegas crazy nights and english in a hotel. English vocabulary for arrivingchecking in at a hotel online. The needs of english language skills among receptionists at.
Front office management 7 front office area is commonly termed as reception, as it is the place where the guests are received when they arrive at the hotel. Speaking skills at the hotel premier skills english. Esl for the hotel industry if you work in a hotel, resort, spa, etc. Practice reading and speaking english with these dialogues. This hotel receptionist job description provides all the information you need to gain an indepth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Many will speak a different language other than your own. Most large hotels use keycards instead of keys now as they is more convenient to carry. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. In our todays hotel conversation in english guide, we will share dialogue between guest and receptionist. English for tourism students workbook ken mcintyre centre for language studies dili institute of technology. This excellent hotel receptionist resume example can easily be adapted for your own use our sample receptionist cover letter will set you up for a successful job search hotel receptionist interview questions. Most of the lessons are function based and contain common expressions for various functions that are likely to be encountered in the hotel industry. Hotel making a booking reservation learning english print the english lesson on conversation about booking a room in a hotel to print the lesson on a conversation between 2 people a hotel receptionist and a customer who is trying to book a room.
These are typical phrases and expressions to use when when a guest checks in or checks out of your hotel. No, im afraid we dont, but we will be happy to call a taxi for you if you provide us with the details. This course for receptionists and other staff at the front desk will. The checkin process can take awhile since the receptionist has to find your reservation, request payment for the room, and then inform you about the hotels policies and procedures. And as english is spoken in most hotels in the world, it is important to know and understand phrases that will be used in these situations. Running a hotel 73 aims and objectives in this lesson students will. Most of the lessons are function based and contain common expressions for various functions that are likely to be. It will help you have better conversations in english. According to you what is the most important skill that is required for receptionist. Practise making statements with have, have got, and there is are. See our other notes with english vocabulary about hotels. Learn about receptionists education, skills, salary, and more. Offer guidance for dealing with surprises that occur at the front desk. Linguatv offers an awardwinning english course available online and for smartphone and tablets android and ios which is designed for english.
Do you know how to speak politely to a guest in english. Teach hotel english in resorts and hotels around the world. English esl hotel worksheets most downloaded 119 results. How will you convince an unsatisfied guest of our hotel. Learning english is an efficient way to be prepared for any conversation with almost any guest at your hotel. English for working in a hotel managementreception, resort. If you found these hotel dialogues in english interesting or useful, let others know about it. English for tourism industry hotel vocabulary word part of speech meaning example sentence adjoining rooms noun two hotel rooms with a door in the centre if you want we can book your parents in an adjoining room.
Hotel conversation between 2 people hotel reservation. But no matter where you work, many hotel guests will speak english. Spa fitness gym workout massage vocabulary and dialogs. This wont just make your daytoday life easieritll also make you more valuable as a hotel employee.
To print the lesson on a conversation between 2 people a hotel receptionist and a customer who is trying to book a room. Compare the french to the english translation and listen to the recording of the dialogue to improve your pronunciation and comprehension of french words. Please would you check in at the reception desk and sign your name in the book. Hotel making a booking reservation learning english print the english lesson on conversation about booking a room in a hotel. Please study the 20 vocabulary below and press the mark complete button. Find out if students have any experience of running a. In this online exercise on hotels, you will learn and remember the english phrases that are commonly used when both arriving checking in at a hotel and when asking for information.
1355 1389 33 1525 1078 221 612 497 214 1051 542 569 985 1411 48 518 1456 414 587 180 895 185 345 890 468 1122 452 706 894 1129 310 1019 940 225 867 580 1440 777 1285 91